ASOS Return Policy: Window, Exceptions & Refund Timeline (2026)
Clear breakdown of ASOS's return policy, including return window, receipt requirements, exceptions, and expected refund timeline.
Quick summary
- Return window: 45 days
- Receipt required: Usually yes
- Refund timeline: 10 days
- Return methods: mail
How ASOS's policy compares
ASOS's 45-day return window is more generous than the 30-day median across the 500 retailers tracked in this directory. 14 other retailers here match the same 45-day window, while 93 give you more time and 392 give you less. Its typical refund turnaround of about 10 days is right at the directory median of 10 days.
How to return an item to ASOS
- By mail — Ship the item back — keep the tracking number until the refund posts.
Condition requirements
Unworn items with tags in original condition
Common exceptions
Swimwear and underwear hygiene sealed
Accuracy disclaimer
Return policies can change at any time. This page is for educational use and may not reflect real-time policy changes. Confirm details directly on the retailer website.
Last updated: · Last verified:
Official source: https://www.asos.com/us/customer-care/returns-refunds/
Frequently asked questions
How long do I have to return items to ASOS?
Most ASOS purchases can be returned within 45 days. To qualify: Unworn items with tags in original condition. Note: Swimwear and underwear hygiene sealed.
Do I need a receipt for ASOS returns?
Yes — keep your receipt or order confirmation for ASOS returns; it is usually required and speeds up refund processing. Returns are accepted by mail.
How long do ASOS refunds take?
Once ASOS accepts your return, expect the refund in about 10 days — exact timing also depends on your bank or card issuer. If you return by mail, transit time can add a few days before processing starts.