Shein Return Policy: Window, Exceptions & Refund Timeline (2026)
Clear breakdown of Shein's return policy, including return window, receipt requirements, exceptions, and expected refund timeline.
Quick summary
- Return window: 35 days
- Receipt required: Usually yes
- Refund timeline: 10 days
- Return methods: mail
From the Purchy blog
Shein Return Policy 2026: 35-Day Window & Free Returns Guide →Our in-depth guide from the Purchy blog
How Shein's policy compares
Shein's 35-day return window is more generous than the 30-day median across the 500 retailers tracked in this directory. No other retailer tracked here matches its 35-day window, while 113 give you more time and 386 give you less. Its typical refund turnaround of about 10 days is right at the directory median of 10 days.
How to return an item to Shein
- By mail — Ship the item back — keep the tracking number until the refund posts.
Condition requirements
Unworn items with tags in original packaging
Common exceptions
Swimwear and lingerie are final sale
Accuracy disclaimer
Return policies can change at any time. This page is for educational use and may not reflect real-time policy changes. Confirm details directly on the retailer website.
Last updated: · Last verified:
Official source: https://us.shein.com/Return-Policy-a-281.html
Frequently asked questions
How long do I have to return items to Shein?
Most Shein purchases can be returned within 35 days. To qualify: Unworn items with tags in original packaging. Note: Swimwear and lingerie are final sale.
Do I need a receipt for Shein returns?
Yes — keep your receipt or order confirmation for Shein returns; it is usually required and speeds up refund processing. Returns are accepted by mail.
How long do Shein refunds take?
Once Shein accepts your return, expect the refund in about 10 days — exact timing also depends on your bank or card issuer. If you return by mail, transit time can add a few days before processing starts.