Von Maur Return Policy: Window, Exceptions & Refund Timeline (2026)
Clear breakdown of Von Maur's return policy, including return window, receipt requirements, exceptions, and expected refund timeline.
Quick summary
- Return window: 90 days
- Receipt required: Not always
- Refund timeline: 10 days
- Return methods: in store, mail
How Von Maur's policy compares
Von Maur's 90-day return window is more generous than the 30-day median across the 500 retailers tracked in this directory. 28 other retailers here match the same 90-day window, while 24 give you more time and 447 give you less. Its typical refund turnaround of about 10 days is right at the directory median of 10 days.
How to return an item to Von Maur
- In store — Bring the item to a store location for the fastest processing.
- By mail — Ship the item back — keep the tracking number until the refund posts.
Condition requirements
Items in original condition
Common exceptions
Altered items excluded
Accuracy disclaimer
Return policies can change at any time. This page is for educational use and may not reflect real-time policy changes. Confirm details directly on the retailer website.
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Official source: https://www.vonmaur.com/CustomerService/ReturnPolicy.aspx
Frequently asked questions
How long do I have to return items to Von Maur?
Most Von Maur purchases can be returned within 90 days. To qualify: Items in original condition. Note: Altered items excluded.
Do I need a receipt for Von Maur returns?
Not always — Von Maur may be able to look up your purchase without one, but a receipt or order confirmation speeds up refund processing. Returns are accepted in store or by mail.
How long do Von Maur refunds take?
Once Von Maur accepts your return, expect the refund in about 10 days — exact timing also depends on your bank or card issuer. If you return by mail, transit time can add a few days before processing starts.