Patagonia Return Policy 2026: Ironclad Guarantee, No Limit

Almost every retailer return policy in America is built around a window — 30 days, 60 days, 90 days — after which your right to a refund quietly disappears. The Patagonia return policy in 2026 is the opposite: there is no fixed window. The company's Ironclad Guarantee, which has anchored the brand since the 1980s, lets you send a Patagonia product back for "a repair, replacement or refund" if it doesn't perform — no expiration date, no timer, no fine print about "within 30 days of purchase." That single sentence is why the Patagonia warranty has become the most cited example of a true lifetime product guarantee in mainstream U.S. apparel, and why a 2026 buyer can still send back a Synchilla fleece from 2003 if the zipper fails.

This guide walks through the full Patagonia return policy for 2026 — the Ironclad Guarantee verbatim, the practical 60-day fit-or-color refund window most online shoppers use, the $7 prepaid-label fee and the three ways to dodge it, free exchanges both ways, the wear-and-tear repair-at-a-reasonable-charge clause that aggregators routinely misquote as "free for life," Worn Wear trade-in credit values (15% to 25% of MSRP, capped at $180), the 6-to-8-week Reno NV repair turnaround, gift returns, international shipping, and how Patagonia stacks up against REI, L.L.Bean, and Carhartt. Every clause below is verified against patagonia.com/returns.html, patagonia.com/ironclad-guarantee.html, and the Worn Wear FAQ at wornwear.patagonia.com/pages/faq.

The 2026 Patagonia return policy at a glance

For a 2026 Patagonia.com purchase, here is the short version:

• Standard refund window: No fixed window under the Ironclad Guarantee. In practice, the smoothest path for a fit-or-color refund is within 60 days of delivery, with tags attached and unworn.
• Return shipping fee: A flat $7.00 prepaid-label fee is deducted from the refund. Three ways to waive it (see below).
• Exchanges: Free shipping both ways, no $7 fee, when you select the exchange path instead of refund.
• Refund timing: Patagonia processes returns within roughly 7 to 14 business days of receipt at its warehouse, then 2 to 7 business days for your bank to post the credit.
• Ironclad Guarantee: Performance defects can be sent back anytime, with no time limit, for repair, replacement or refund. Normal wear and tear is repaired at a reasonable charge, not free.
• Worn Wear trade-in: 15% to 25% of MSRP in merchandise credit per item, with a $180 ceiling per submission. Credit usable at WornWear.com, Patagonia.com, and Patagonia-owned retail stores.
• In-store returns: Refund processed at the register, no $7 deduction.
• Customer service: 1-800-638-6464.

That's the snapshot. The rest of this guide is the long form — what each of those clauses says in Patagonia's own words, where the soft edges are, and how to use the policy to your advantage in 2026.

The Ironclad Guarantee, verbatim

The Ironclad Guarantee is the foundation of every Patagonia return claim and the reason "Patagonia return policy" searches in the U.S. have grown steadily for two decades. As published on patagonia.com, the guarantee reads:

"We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge."

That four-sentence statement has been published in essentially this form on patagonia.com/ironclad-guarantee.html since at least 2016, and the 2025 returns hub at patagonia.com/returns.html reframes it as: "We back everything we make with our Ironclad Guarantee. If your item isn't working for you, send it in for a return or repair, hassle free, anytime."

Three things to notice. First, the guarantee promises a repair, replacement, or refund — Patagonia, not the customer, picks which remedy fits the claim. Second, it covers both unsatisfaction-on-receipt (a fit-or-color refund, treated like a normal return) and performance failure at any later date (a warranty-style claim). Third, it draws a bright line at wear and tear: that work is "repaired at a reasonable charge," meaning Patagonia will fix it but will bill you for the labor and materials. Aggregator sites routinely flatten this nuance into "Patagonia repairs everything for free forever," which is not what the guarantee actually says — see the myths section below.

No time limit: what "anytime" actually means

The most common question about the Patagonia return policy is: how long do I have? The technically correct answer is there is no time limit under the Ironclad Guarantee. The 2025 returns hub uses the word "anytime" deliberately, and Patagonia has accepted decade-old returns for performance defects on widely-documented occasions.

What "anytime" practically means in 2026 breaks down into three buckets:

1. First 60 days, unworn with tags: Treated like a normal retailer return. Refund to original payment, $7 prepaid-label fee deducted, no questions about condition. This is the path most online shoppers use for fit or color.
2. Up to one year, defect-related: Repair, replacement, or refund under Ironclad. Patagonia's returns team handles these case by case. The bias is toward repair if the product is older than 60 days.
3. More than one year, defect-related: Still covered by Ironclad, but refunds beyond a year typically issue as merchandise credit rather than cash to the original payment method, because the original transaction is too old to reverse cleanly through card networks. Repair remains the most common outcome.

This three-bucket structure is why the Patagonia policy is functionally "anytime" but feels different at month 2 versus year 10. The guarantee never expires; the remedy shifts further from cash refund toward repair-or-credit as time passes.

The practical 60-day fit-or-color refund

For routine "this jacket doesn't fit" returns, 60 days from the delivery date is the working window most shoppers use. Items should be unused, unwashed, unworn, with original tags attached, and in the original packaging. Footwear should have been tried on indoors only with the original box intact — Patagonia carries a small footwear line (mostly fly-fishing wading boots and a handful of casual styles), and these follow the same try-on-indoors rule that REI and L.L.Bean use.

If you're returning for a refund inside this 60-day window, the path is:

1. Start the return at the patagonia.com/returns portal using your order number.
2. Select the items to return and choose refund (not exchange — the exchange path is separate, see below).
3. Patagonia emails a prepaid USPS label. A $7.00 return-shipping fee is deducted from the refund.
4. Drop the package at any USPS location or schedule a pickup. The label is good for ground service to the Reno, NV distribution center.
5. Once received, Patagonia inspects and processes the refund. The $7 label fee is netted against the refund total.

The 60-day window is not a hard ceiling — it's the practical zone where the refund-to-original-payment path is automatic with no extra steps. Beyond 60 days you remain under Ironclad, but the path shifts as described in the no-window section.

The $7 prepaid return label — and three ways to avoid it

Patagonia charges a flat $7.00 for the prepaid USPS return label, deducted from your refund and applied back to the original form of payment. The fee is not optional on the standard refund path, and it stacks regardless of order size — a $50 t-shirt return and a $500 jacket return each lose $7.

The fee is genuinely waiveable. Three documented paths avoid it:

• Path 1: Return in a Patagonia-owned store. Bring the item plus proof of purchase to any of the Patagonia retail stores. The refund processes at the register, the $7 is waived, and the credit hits your bank faster (often within a few business days versus 7-14 for a mail-in). Find a store on patagonia.com.
• Path 2: Exchange instead of refund. Patagonia explicitly states "free shipping both ways" on the exchange path. If the item just doesn't fit, exchanging for the right size or color costs nothing in shipping fees in either direction. The same return logistics apply — same prepaid label, but the $7 is not netted out.
• Path 3: Take store credit instead of cash. When you choose Patagonia merchandise credit as your refund destination instead of original payment method, the $7 fee is waived. If you were planning to spend the refund at Patagonia anyway, this is the most economically efficient path.

So the $7 fee is only paid when you (a) mail back the return, (b) want cash to your original card, and (c) don't want an exchange or store credit. Most regulars never pay it.

Free exchanges both ways: how the exchange path works

Patagonia's exchange policy is one of the better deals in U.S. mainstream apparel. The 2025 returns hub states it plainly:

"Exchanges: Wrong size or color? Want a different item instead? Start your exchange here and get free shipping both ways."

The exchange path works two ways: same item, different size/color (e.g., trade a Medium Better Sweater fleece for a Large in the same color) or different item entirely (e.g., trade a Better Sweater for a Down Sweater, with a payment difference settled on the original card).

Operationally, the exchange path:

• Skips the $7 return-label fee.
• Ships the replacement immediately on the same prepaid label sequence.
• Charges or refunds the price difference if the new item costs more or less.
• Keeps the order under your original account for warranty/repair history.

For a household that already wants the product, the exchange path is strictly better than refund-then-rebuy. The only constraint is inventory — if the new size or color is sold out at Patagonia.com, the exchange must wait or convert to a refund.

Returns in a Patagonia-owned store: refund at the register

Patagonia operates roughly 40+ company-owned retail stores in the United States (plus locations in Canada, Europe, Japan, and South America), and any of them will process a return from a patagonia.com order at the register without the $7 fee. The store-return path:

1. Bring the item with original tags attached if you have them, plus the packing slip or order number as proof of purchase.
2. The store associate scans the order or order number into the POS.
3. Refund processes at the register immediately to the original payment method. Credit-card refunds typically post within 1-3 business days; debit-card refunds within 3-5.

Two important caveats. Patagonia-owned stores only — independently-owned dealers (like local outdoor shops that carry Patagonia) do not honor patagonia.com returns and have their own return policies. Patagonia's store locator labels owned versus authorized dealer locations. Second, the in-store path is the fastest refund route by a wide margin: same-day register credit versus 7-14 business days for mail-in processing, plus 2-7 banking days on the back end.

The repair path: wear-and-tear at "a reasonable charge"

The wear-and-tear repair clause is where most online write-ups go wrong. The Ironclad Guarantee says verbatim: "Damage due to wear and tear will be repaired at a reasonable charge." That's a chargeable repair, not a free one. The 2025 returns hub language also draws this distinction:

"Repairs: Got something that needs fixing? Please clean your item and start the mail-in process here or bring it into a Patagonia-owned store. Dirty products will be returned."

Two operational details inside that quote matter for your wallet. First, clean the product before you ship it — Patagonia will return a dirty item unrepaired, costing you the round-trip postage and the repair turnaround time with nothing to show. Second, you can drop a repair off at any Patagonia-owned store, which avoids the mail-in step entirely.

What counts as wear-and-tear versus a defect is a judgment call Patagonia's repair team makes. Their bias is generous — a broken zipper at year 3 of a Nano Puff often gets repaired free as a defect; a torn lining at year 8 often gets billed at $20-$50. The economics still strongly favor the customer: a $30 zipper repair on a $279 jacket extends the garment's life by years and is a fraction of the cost of replacement. That's the actual sustainability case Patagonia is making.

Repair turnaround at the Reno service center

All Patagonia mail-in repairs route to the Patagonia Service Center in Reno, Nevada — the largest apparel repair facility in North America. The site repairs roughly 50,000+ items per year across the entire U.S. corpus. The widely reported repair turnaround is approximately 6 to 8 weeks end-to-end (receive, repair, ship back), with variability depending on:

• Workload at the service center (higher in winter and after major product-line launches).
• Complexity of the repair (simple stitching vs. zipper replacement vs. shell-fabric patching).
• Whether the item is sent in clean (dirty items are returned to sender unrepaired).
• Whether parts (like a specific zipper pull) need to be sourced from a vendor.

Patagonia recommends starting a repair at patagonia.com/start-repair — the form generates a tracking number that lets the service center match your package to your repair request. Without the tracking number, repairs land in a manual triage queue that adds 1-2 weeks to turnaround.

For minor repairs you'd rather do yourself, Patagonia publishes free DIY repair guides at the Worn Wear hub, partnering with iFixit. These guides cover button replacement, simple seam repair, snap installation, basic patching, and zipper-slider fixes — useful for a quick field repair before a backcountry trip when a service-center turnaround isn't on the table.

Worn Wear trade-in: 15%, 20%, 23%, or 25% of MSRP

Worn Wear is Patagonia's used-gear trade-in and resale program — distinct from the Ironclad Guarantee, but often confused with it because both end in store credit. Trade-in lets you mail in or drop off clean, functional, used Patagonia gear and receive merchandise credit in exchange.

The Worn Wear FAQ at wornwear.patagonia.com/pages/faq describes the qualifying items verbatim:

"You can trade in used Patagonia clothing that functions perfectly and is in good condition. We take most Men's, Women's, Kids' and Baby garments, as well as Patagonia® packs and luggage."

Trade-in credit values are calculated as a percentage of the item's original MSRP, broken down by category:

• Most items: 20% of MSRP — jackets, fleece, shirts, shells, vests, packs, the bulk of the product range.
• Sweaters, dresses, boardshorts, shorts, pants: 15% of MSRP — the lower tier reflects faster fashion turnover and higher used-supply density.
• Wheeled bags: 23% of MSRP — slightly higher because wheeled luggage has fewer used substitutes.
• Duffel bags: 25% of MSRP — the top tier, reflecting durable construction and high resale demand.

So a $200 Better Sweater fleece (20%) trades in for $40 in credit. A $179 Black Hole Duffel (25%) trades in for $44.75. A $129 pair of pants (15%) trades in for $19.35. The math is transparent, but the percentages are well below the secondary-market resale value most items command — you're paying for the convenience of selling to Patagonia directly, with no listing, photographing, shipping, or buyer negotiation.

Worn Wear credit cap: the $180 ceiling and where it applies

There's a structural ceiling most write-ups miss: the Worn Wear trade-in credit caps at $180 per submission. That cap applies to the entire bundle you send in, not per item. If you submit three duffel bags worth $44 each, you receive $132 in credit. If you submit a higher-value combination — say five $200 jackets at 20% = $200 in theoretical credit — the actual credit caps at $180. The cap incentivizes splitting submissions across multiple sessions if you have a large amount of high-value gear.

The credit itself is broadly usable:

• WornWear.com for used Patagonia gear.
• Patagonia.com for new gear.
• Patagonia-owned retail stores (in-store).

Credit cannot be redeemed at Patagonia authorized dealers (REI, EMS, independent outdoor shops). It cannot be redeemed for cash. The credit, once issued as merchandise credit, doesn't expire in the way time-bound gift cards do — Patagonia's policy is to honor merchandise credit indefinitely.

What does NOT qualify for Worn Wear trade-in, per the FAQ: accessories (hats, scarves, gloves, socks), activewear (leggings, tank tops), baselayers, bras, embroidered items, factory seconds, shoes, ski-patrol jackets/vests, sleeping bags, swimwear, T-shirts, underwear, waders, wading boots, and wetsuits. The carve-outs reflect items where used-condition assessment is impractical (underwear, swimwear) or resale demand is low (T-shirts, basics).

Items must be clean and functional. Patagonia specifically excludes items with: "Holes, heavy scratches, broken zippers, heavy debris, delamination, heavy scuffs, material bubbling, heavy fading or discoloration, stains" and pilling or matting on fleece. The condition floor is meaningful — gear destined for the landfill doesn't qualify; only gear that has another consumer life left.

Gift returns and merchandise credit

If you received a Patagonia item as a gift and want to return it without alerting the gift-giver, the path is:

1. Use the "I do not have my order number" option at patagonia.com/returns. This lets you start a return tied to the item's identifying info (style number, size, color) rather than the original order.
2. Select merchandise credit as the refund destination — Patagonia issues gift returns as merchandise credit by default, not cash to the original purchaser's card.
3. Mail in the item using the prepaid label. The $7 fee is waived because merchandise-credit refunds are exempt from the deduction.
4. Receive merchandise credit by email once the return is processed.

The merchandise credit can be redeemed at WornWear.com, Patagonia.com, and Patagonia-owned retail stores — the same usage rules as Worn Wear trade-in credit. The credit does not expire and is tied to the email account you provide during the return.

If the gift was purchased in-store, an in-store gift return is the fastest path: same merchandise-credit issuance, no mail-in delay, no fee.

International returns and the EU 14-day right

Patagonia ships internationally through region-specific subsites (eu.patagonia.com, patagonia.co.jp, patagonia.ca). Each subsite operates under that region's consumer-protection law:

• European Union (eu.patagonia.com): EU Consumer Rights Directive 2011/83/EU guarantees a 14-day cooling-off period for distance contracts, with the right to return for any reason for a full refund (including original outbound shipping in many cases). Patagonia's EU policy mirrors this floor and layers the Ironclad Guarantee on top for defect-related claims with no time limit.
• Canada (patagonia.ca): No federal cooling-off statute applies to most distance purchases, so the policy follows the U.S. structure — practical 60-day refund window, Ironclad anytime for defects, free exchanges both ways. Refunds process in CAD.
• Japan (patagonia.co.jp): Japanese consumer-contract law provides limited cooling-off rights for specific transaction types (telemarketing, door-to-door), but standard e-commerce purchases default to retailer policy. Patagonia Japan follows the global Ironclad framework.

Cross-border returns are not supported — a U.S. purchase cannot be returned to an EU store and vice versa. The order routing system locks returns to the region of origin.

Refund processing time: 7 to 14 business days

For a mail-in return, the refund timeline breaks into three phases:

1. Transit to Reno, NV: 3 to 7 business days via USPS ground.
2. Warehouse processing: Patagonia processes the return within 7 to 14 business days of receipt, including the $7 deduction (if applicable) and inspection.
3. Bank posting: Once the refund issues, the original payment method posts the credit in 2 to 7 business days, depending on the card network.

End-to-end, a typical Patagonia mail-in refund lands 12 to 28 days after you drop the package at the post office. The in-store path is dramatically faster — refund at the register, with the bank posting in 1 to 3 business days.

Refunds always go back to the original payment method by default. If the original card has been closed or expired, Patagonia falls back to merchandise credit. Gift card refunds reload the original gift card if still active; otherwise they convert to a new gift card.

Items the Ironclad Guarantee does not cover

The Ironclad Guarantee is broad but not infinite. Three categories sit outside its coverage:

• Wear-and-tear damage: Covered for repair only, at a reasonable charge, not for free replacement or refund. This includes normal abrasion, color fading from sun exposure, fabric wear from washing, and the natural breakdown of waterproof coatings over time.
• Damage from misuse, accidents, or alterations: A jacket cut up for a costume, a fleece dyed at home, or a pack run over by a car is outside Ironclad. Patagonia may still repair these for a charge, but they're not warranty claims.
• Items not made by Patagonia: Third-party gear sold through Patagonia stores (some books, food items via Patagonia Provisions, etc.) follow their own warranty terms. Patagonia Provisions food returns route through a separate provisions-specific channel.

For items returned more than one year after purchase, the Ironclad Guarantee remains in effect, but the practical remedy shifts toward repair-or-credit because the original transaction is too old to reverse to the original payment method. The guarantee itself doesn't expire — your access to a cash refund does.

Patagonia vs REI vs L.L.Bean vs Carhartt: comparison

Patagonia's Ironclad Guarantee sits in a small club of "no-time-limit-on-defects" policies in U.S. mainstream apparel. Three peer policies are commonly compared with it. Here's a side-by-side:

The four policies optimize for different things. Patagonia is best for a buyer who plans to own the garment for years and wants defect coverage outlasting the standard warranty window — the Ironclad framework is uniquely valuable for performance gear that lives through multiple seasons. REI is best for an active member who returns frequently and benefits from the 1-year window across most purchases. L.L.Bean has the cleanest refund path for a one-year-old item without the chargeable-repair caveat. Carhartt has the longest standard window (180 days) for fit-or-color refunds but no lifetime warranty layer.

For full coverage of the comparable peers, see our deep dives on the REI return policy, the L.L.Bean return policy, and the Carhartt return policy.

Patagonia myths debunked: lifetime repair, "free forever"

The Patagonia policy is enviable enough that it spawns its own folklore. Two myths circulate widely and both are wrong:

Myth 1: "Patagonia repairs everything for free forever." The Ironclad Guarantee says exactly the opposite about wear-and-tear: "Damage due to wear and tear will be repaired at a reasonable charge." What gets repaired free is defects — a zipper that fails because of construction, a seam that lets go under normal use, a fabric coating that delaminates before its expected lifespan. Free repair is the defect path, not the wear path. A chewed-up jacket from year 5 of heavy use gets repaired, but you pay for the labor — typically $15-$50 depending on the work. This is still a remarkable customer offer; it's just not "free forever."

Myth 2: "Patagonia accepts returns from anywhere, including REI and EMS." No. Patagonia honors returns only for items purchased from patagonia.com or a Patagonia-owned retail store. A jacket bought at REI returns to REI; a jacket bought at an independent outdoor shop returns to that shop's own policy. The Ironclad Guarantee covers the product (warranty claims for defects can come back to Patagonia directly), but routine refund/exchange sits with the retailer of purchase. This split sometimes confuses buyers who bought at REI but try to use Patagonia's policy.

A truer summary: Patagonia stands behind its products against defects for the life of the garment, repairs are exceptionally well-supported (paid for wear, free for defect), and the no-time-limit framing is genuine — provided you understand which remedy applies at which point in the product's life.

How to never lose a Patagonia refund: 8 tips

Practical guidance distilled from the policy text:

1. Choose exchange over refund if you'll spend the credit anyway. Free shipping both ways, no $7 fee, faster turnaround.
2. Use a Patagonia-owned store for the fastest refund. Same-day register credit beats 12-28 days for mail-in.
3. Clean repair items before shipping. Dirty items get returned unrepaired — wasted weeks and postage.
4. Start repairs via patagonia.com/start-repair to get the tracking number that prevents triage delays.
5. Submit Worn Wear trade-ins in small batches if you have high-value gear — the $180 cap per submission rewards splitting.
6. Keep your packing slips for at least a year. Without an order number, returns route through the slower "no order number" path.
7. For gift returns, choose merchandise credit — Patagonia waives the $7 fee on credit-only returns, so you net the full item value.
8. Don't expect lifetime free repair on wear damage. Budget for $20-$50 on a typical Reno repair — still a great deal relative to a $200+ replacement.

Sources & references

This guide is verified against Patagonia's own published policy text and corroborated against credible third-party sources, with all soft inferences flagged in-text:

• Patagonia Returns, Repairs & Exchanges hub — published 2025/2026 framing of exchanges, returns, repairs, Ironclad, Worn Wear.
• Patagonia Ironclad Guarantee (archive) — verbatim guarantee text consistent across patagonia.com captures from 2016 to 2025.
• Worn Wear FAQ — verbatim trade-in conditions, qualifying items, exclusion list, percentages, $180 cap.
• Patagonia Help Center — Salesforce-hosted articles for return policy, repair turnaround, store returns, gift returns.
• Patagonia Service Center, Reno NV — repair intake portal and turnaround disclosures.
• Patagonia Purpose Trust announcement (2022) — context on ownership and the "Earth is our only shareholder" framing used throughout the brand's 2026 communications.

For broader return-policy context across U.S. retailers, see our best return policies of 2026 comparison, the return policy laws by state guide, and our restocking fees 2026 complete guide. For the broader workwear and outdoor cluster, the Carhartt, Tractor Supply, and Harbor Freight deep dives complement this one. And for understanding how shipping fees and refund timing work elsewhere in the industry, our guides to how long does a refund take and paid returns fees are good follow-ups.

Frequently asked questions

How long do I have to return an item to Patagonia?

There is no fixed time limit under Patagonia's Ironclad Guarantee. For routine fit-or-color refunds the practical window is roughly 60 days from delivery, with the item unworn and tags attached. Beyond 60 days the Ironclad Guarantee still covers performance defects "anytime," with the remedy shifting toward repair or merchandise credit rather than refund to the original payment method as time passes.

What is the Patagonia Ironclad Guarantee, in plain English?

The Ironclad Guarantee is Patagonia's lifetime stand-behind-the-product commitment. Verbatim from patagonia.com: "We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge." Defects are covered for the life of the product; normal wear is repaired but billed at a reasonable charge.

How much does Patagonia charge for the return label?

A flat $7.00 prepaid USPS return label fee is deducted from the refund and applied back to the original form of payment. The fee is waived in three scenarios: returning at a Patagonia-owned retail store, exchanging the item instead of refunding, or accepting Patagonia merchandise credit instead of cash to the original card.

How long does a Patagonia refund take?

For a mail-in return, refund processing takes 7 to 14 business days after the Reno NV warehouse receives the package, plus 2 to 7 business days for the bank to post the credit. End-to-end including shipping transit, expect 12 to 28 days. In-store returns process at the register immediately, with the bank posting in 1 to 3 business days for credit cards and 3 to 5 for debit cards.

Does Patagonia repair items for free?

Defect repairs are typically free under the Ironclad Guarantee — broken zippers from construction failure, seam blowouts under normal use, delaminated coatings before their expected lifespan. Wear-and-tear repair is chargeable at a reasonable rate, typically $15-$50 depending on the work. Patagonia's repair team makes the defect-vs-wear call when the item arrives at the Reno service center, and the bias is generous toward the customer in borderline cases.

How much credit do I get for Worn Wear trade-in?

Worn Wear trade-in pays 15% to 25% of MSRP depending on category: 20% for most items (jackets, fleece, packs, shirts, shells, vests), 15% for sweaters/dresses/boardshorts/shorts/pants, 23% for wheeled bags, and 25% for duffel bags. The credit caps at $180 per submission. Credit is usable at WornWear.com, Patagonia.com, and Patagonia-owned retail stores. Excluded items include accessories, baselayers, bras, shoes, swimwear, T-shirts, underwear, waders, wetsuits, and embroidered items.

Can I return a Patagonia online order to a store?

Yes, at any Patagonia-owned retail store with proof of purchase. The refund processes at the register immediately, the $7 prepaid-label fee is waived, and the bank typically posts the credit in 1-3 business days. Note: Patagonia-owned stores only — independently-owned dealers (REI, local outdoor shops) follow their own return policies and don't honor patagonia.com returns.

What's the Patagonia repair turnaround time?

The Reno NV service center typically takes 6 to 8 weeks end-to-end for mail-in repairs (receive, repair, ship back). Turnaround varies with workload, complexity of the repair, whether the item arrived clean (dirty items are returned unrepaired), and whether parts need to be sourced. For minor fixes, Patagonia publishes free DIY repair guides in partnership with iFixit covering buttons, snaps, basic patching, and zipper-slider replacement.

Can I return a Patagonia gift without the original receipt?

Yes. Use the "I do not have my order number" option at patagonia.com/returns, identify the item by style, size, and color, and select merchandise credit as the refund destination. The $7 fee is waived because merchandise-credit returns are exempt from the deduction. Credit is delivered by email and is usable at WornWear.com, Patagonia.com, and Patagonia-owned retail stores. The gift-giver is not notified, and the credit doesn't expire.