Mattress Firm Return Policy: Window, Exceptions & Refund Timeline (2026)
Clear breakdown of Mattress Firm's return policy, including return window, receipt requirements, exceptions, and expected refund timeline.
Quick summary
- Return window: 120 days
- Receipt required: Usually yes
- Refund timeline: 14 days
- Return methods: in store, mail
How Mattress Firm's policy compares
Mattress Firm's 120-day return window is more generous than the 30-day median across the 500 retailers tracked in this directory. No other retailer tracked here matches its 120-day window, while 18 give you more time and 481 give you less. Its typical refund turnaround of about 14 days is slower than the directory median of 10 days.
How to return an item to Mattress Firm
- In store — Bring the item to a store location for the fastest processing.
- By mail — Ship the item back — keep the tracking number until the refund posts.
Condition requirements
Mattresses have 120-night comfort guarantee
Common exceptions
Adjustable bases and clearance items final sale
Accuracy disclaimer
Return policies can change at any time. This page is for educational use and may not reflect real-time policy changes. Confirm details directly on the retailer website.
Last updated: · Last verified:
Official source: https://www.mattressfirm.com/return-policy.html
Frequently asked questions
How long do I have to return items to Mattress Firm?
Most Mattress Firm purchases can be returned within 120 days. To qualify: Mattresses have 120-night comfort guarantee. Note: Adjustable bases and clearance items final sale.
Do I need a receipt for Mattress Firm returns?
Yes — keep your receipt or order confirmation for Mattress Firm returns; it is usually required and speeds up refund processing. Returns are accepted in store or by mail.
How long do Mattress Firm refunds take?
Once Mattress Firm accepts your return, expect the refund in about 14 days — exact timing also depends on your bank or card issuer. If you return by mail, transit time can add a few days before processing starts.